return policy & return form


If you need to return an item click on the Returns Form link to download a form. If you believe your item is Faulty then please use the Warranty Form instead.

We recommend when you open the form that you download it before completing and emailing the downloaded form to us at:

All Returns are subject to our Terms and Conditions

Returns, Refunds & Cancellation Policy

The customer has seven working days (excluding weekends and public holidays) from goods receipt to decide whether to keep the goods or not. There are certain restrictions to this rule. Where goods have been made to the customer’s specification and are not a part that is stocked for general sale. For faulty or damaged parts please see separate section.

The customer must inform David Manners Group in writing within seven working days of goods receipt in writing if he wishes to cancel the order. This should be done by sending an email to us, with the subject matter Order Cancellation or by sending a letter to 991, Wolverhampton Road, Oldbury, West Midlands, B69 4RJ, ENGLAND. FAO After Sales Dept, Ref web order cancellation.

Once the cancellation has been served it is the customers' duty to restore the goods to David Manners Group and in the meantime to take reasonable care of them so that when they are received by David Manners Group they can be sold again as new. All return costs are payable by the customer and will in no way be subsidised by David Manners Ltd. The responsibility to take care of the goods will continue for up to six months and will be open-ended if within that period the supplier serves a notice requiring the customer to hand them over.

If goods are not returned by the customer then the customer must make them available for collection by David Manners Group. Goods will remain under the customers' care until received and checked by the Returns Department and deemed fit to be resold as new by David Manners Group. Should the goods be returned in a state unfit for resale as new then the customer must either have them removed from the premises of David Manners Group or they will be shipped to the customer at the customers expense within 14 days of the customer being informed that the goods are not acceptable for resale. The customer will be informed by email or letter.

If David Manners Group receives the goods in a condition that enables them to be sold again as new then a refund will be issued to the customer within 30 days of the cancellation being issued.

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